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ZeeZee
Jun Member 2019

ZeeZee

Posts: 378Silver Posts by user Forum Profile RuneMetrics Profile
If the hacker was able to bypass your authenticator, it likely means one of two things, either they had access to your phone or they had access to your e-mail. The most likely scenario is that they had access to your e-mail as well as your Runescape account, which allows them to disable your authenticator.

This means your e-mail has likely been compromised and I would recommend resecuring it, as well as enabling authentication on your e-mail if your e-mail provider offers that. A Runescape account is only as secure as the computer you play it on and the e-mail address linked to it. Also, I don't know if you did but since you were hacked it's likely that your e-mail password and Runescape password were the same, that puts your account at more risk. Your e-mail password should always be different than your Runescape password.

I would assume that your computer was compromised in some way, either by a virus/malware/etc, and through that the hacker was able to obtain your login details through a keylogger or something of the sort. I would highly recommend securing your computer as fast as possible (do an in-depth virus scan) and after you ensure your computer is safe again, change all your account security again, as it could still be accessible by the hacker.

I would highly recommend reading these articles:
Securing Your Computer
Securing Your Mobile Device
Account Security Tips
~ZeeZee~

28-Aug-2019 20:54:05

Ladyolake
Jan Member 2008

Ladyolake

Posts: 4,228Adamant Posts by user Forum Profile RuneMetrics Profile
Was your authenticator disabled? if so then it was email.

If it wasnt disabled it was a phishing site. The richest person is not who has the most. It is who Needs the least.

29-Aug-2019 10:46:14

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