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comitrespawn

comitrespawn

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
Hello there, my main acc username is joshx87 and I'm having troubles logging into the account because I've forgotten the password to my email and my in game acc
I did contact both the gmail support and jagex support
Gmail still hasn't sent an email and this is possibly the third or second day
Jagex keeps denying my requests
I've added all the infos that I remember but yeah as I said, denials and nothing is what've gotten
I've paid for membership few days ago that's why I can't wait for google support to send an email because they take nearly forever and aren't guaranteed
I didn't move out of my area nor did I change my phone or the icp and I've paid for membership using this alt email

03-Nov-2019 11:00:19

Malua
May Member 2006

Malua

Posts: 33,090Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
comitrespawn


If you paid for membership only a few days ago, you must have been logged in then.

How did you log in at that time?
Were you using mobile access?
If so, were you logging in through your Google account or Game Centre account?
Have you tried logging in to your Google account (or Game Centre account), opening your mobile Runescape app and clicking on the 'Continue with Google account' (or 'Continue with Game Centre account') option?

If you created your Runescape account via the mobile download from Google or Game Centre, it might not yet have its own separate login/password.
Your Google account login or Game Centre account login email does not automatically become your Runescape account login email.
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03-Nov-2019 11:41:16

comitrespawn

comitrespawn

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
1. What happened was I removed my email, I couldn't buy membership because my main kept popping up and not the alt (I use google redeem cards to buy stuff) , had to remove the acc for a while so I can buy membership using my alt
After doing the transaction I tried to log back into my main email but I forgot the pass sent an email to google after a while I was playing osrs, the electricity comes and goes every 12 hours
When it was 2 p.m the electricity went out and I accidentally pressed log in into the acc while it was out and for some reasons it logged me off the acc, tried to enter the pass I remember but it turns out that it wasn't the correct pass
2. not really sure tbh, I don't press on the google button to log in but I usually write the pass and the email by myself when I want to log in if my pass was renewed (aka if i got a new pass) or if the game forgets what I wrote like what has happened with me currently
Sorry if there was any grammatically issues in my threads/posts

03-Nov-2019 11:58:21

Malua
May Member 2006

Malua

Posts: 33,090Sapphire Posts by user Forum Profile RuneMetrics Profile
Oh man, this sounds complicated!

Each account has its own unique login - you need to be clear about what that login is for each of your accounts.

It sounds to me like your main already has its own login email and password but you had the password pre-filled so you don't often actually type it out.
Then, you tried to retrieve the forgotten password but you can't get into the registered email either. :(

The simplest fix will be to get access back to the email as retrieving a forgotten password (or resetting it) when you have access to the email is the easiest solution.

While you wait on a response from Gmail you can continue trying to 'recover' your Runescape account.
Each time you get denied, click on the link to find out the reasons as you will be told what information needs improving.

The key thing you need to prove to Jagex is that you created the account.
This means providing the earliest information about the account that you can.
If the account is quite old (years old), recent information isn't that useful.
If the account has ever been hijacked, all information you supply needs to pre-date that hijack as Jagex want to see information from a time when the account was completely secure.

How quickly does the deny email arrive back after you submit your recovery form?
- less than five minutes?
- more than fifteen minutes?
Knowing the answer to this, helps me to know how far into the process you are stuck.
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03-Nov-2019 12:28:16

comitrespawn

comitrespawn

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
1. Yeah
2. The account isn't very old, it's like at most like 1 year old, created it after mobile release
3. I recieve the emails within 5 minutes and no the account was never hijacked
And 4. I'm not rally sure what type of early information do you mean, like my most recent activity, like the least obvious in game activity?

03-Nov-2019 14:00:07

Malua
May Member 2006

Malua

Posts: 33,090Sapphire Posts by user Forum Profile RuneMetrics Profile
If the account is as recent as you say it shouldn't be too difficult.

check these points:
* make sure you are identifying the account correctly (put actual login in login field, don't put display name in login field)
* do not use a VPN during recovery
* you must submit at least one correct password - have you been able to do that?
* submit from a location where you regularly played the account - if you are away from a regular location, wait until you can return.

The password hurdle is a big one. Jagex will auto fail the recovery if no correct old passwords are submitted. Because you have forgotten the current password, are you able to remember any previous ones?
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03-Nov-2019 20:15:30

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