Forums

Update: device Access - MobileThread is sticky

Quick find code: 443-444-338-66122708

of 3
Mod Poerkie

Mod Poerkie

Jagex Moderator Forum Profile Posts by user
Hey all,

After looking at a year’s worth of device data we have decided to disable RuneScape Mobile access for some devices, mainly running on Android 5, due to their poor performance and ability to run the game smoothly.

For more information please read the existing FAQ.
Community Manager! @JagexPoerkie

27-Sep-2019 19:44:54 - Last edited on 30-Sep-2019 10:31:57 by Mod Poerkie

Aaa Battery
Jul Member 2007

Aaa Battery

Posts: 1,166Mithril Posts by user Forum Profile RuneMetrics Profile
Hi, I use a Samsung Galaxy A3 (2016) with Andriod 7.0. The mobile app ran fine on my phone, much better than runescape runs on my laptop but after this update it says I can no longer play.


I have suggested to friends that they need to try and get a place on a beta or to download the app once its released because it runs so well but Im now concidering telling them to stay away because its really unfair if you suddenly take away access. I can understand if your phones ancient but mines only 3 years old.


Please reconsider this change as you going to lose a lot of testers whos apps are running well.

30-Sep-2019 16:27:29 - Last edited on 30-Sep-2019 18:18:01 by Aaa Battery

Aaa Battery
Jul Member 2007

Aaa Battery

Posts: 1,166Mithril Posts by user Forum Profile RuneMetrics Profile
Its weird. I can understand if you have an ancient phone but mine running on Android 7.0. The runescape app worked fine and ive had no problems like this with other games or apps.

30-Sep-2019 18:21:36

Helios Gamos
Jul Gold Premier Club Member 2010

Helios Gamos

Posts: 430Silver Posts by user Forum Profile RuneMetrics Profile
Hi, I have a Lenovo Yoga Book Tablet running Android 7.1.1. I used to be able to run RS Mobile on this but no longer (not just this most recent change) but for a number of months. I am told it is no longer compatible with my device and refuses to install from the google App store.

Is this right or is there something I should be doing?

30-Sep-2019 18:26:16

Less More
Mar Member 2018

Less More

Posts: 19Bronze Posts by user Forum Profile RuneMetrics Profile
No access anymore too. App refuses to update. Phone is an One Plus One on Lineage 16.0 with Android 9.0 and played flawless until denied access. Absolutely no reason to block this phone.

01-Oct-2019 23:16:53

Belmirrak
Nov Member 2016

Belmirrak

Posts: 266Silver Posts by user Forum Profile RuneMetrics Profile
RuneScape ran fine on my phone, until you decided I was persona non grata. The one medium that allowed me to play more often, and now it's gone. Thank you for the extra free time!

01-Oct-2019 23:43:38

Fireblade75
Dec Gold Premier Club Member 2017

Fireblade75

Posts: 142Iron Posts by user Forum Profile RuneMetrics Profile
The Runescape 3 app was working fine on my NVIDEA shield K1 running Android 7. However it also got cut with this update. I really liked playing the app on a small tablet. Will Runescape continue to support small tablets like the iPad mini?

02-Oct-2019 20:24:53

Uriel
Aug Gold Premier Club Member 2010

Uriel

Posts: 8,572Rune Posts by user Forum Profile RuneMetrics Profile
I'm using a OnePlus 2, which ran on Androif 6.1.2. The game ran fine on my phone, and One Plus is a brand renowned for not retiring so easily off heavy duty apps. Roawr.

02-Oct-2019 23:48:00 - Last edited on 05-Oct-2019 18:43:15 by Uriel

SquidSteak
Jun Gold Premier Club Member 2017

SquidSteak

Posts: 130Iron Posts by user Forum Profile RuneMetrics Profile
I have a Galaxy S6 and after a bug was fixed, that caused the game to crash when accessing your bank, the game ran great on this phone. And the phone is an Android Version 7.0.

06-Oct-2019 23:56:36 - Last edited on 06-Oct-2019 23:58:55 by SquidSteak

Quick find code: 443-444-338-66122708Back to Top