Customer Support Week | Gielinorian Giving II

Customer Support Week | Gielinorian Giving II

This week’s update offers multiple opportunities for win/win gains as Gielinor gears up for Gielinorian Giving II, the introduction of LootScape and an action-packed Customer Support Week (extra Keys, anyone?). There’s also a shiny new outfit available, plus news of a previously-polled change for the Grand Exchange in Varrock.

Customer Support Week

Imagine if you could be rewarded for doing something that benefits you. Like keeping your account safe from unwelcome visitors. This week, you can do exactly that.

Customer Support Stream/The Drop

Tune in to the RuneScape Twitch channel at 16:00 UTC on Monday 2nd October to watch a special Customer Support Week live stream, where we’ll be launching a new edition of The Drop - playable in-game throughout the week. Win, and you’ll unlock the rare title of ‘The Knowledgeable’. Want to take part? Let me hand over to Count Check.

Free XP and Clue Scrolls

Count Check is one of life’s givers. A real nice guy. Well, he’s back in business, and can be found near the Lumbridge lodestone for Customer Support Week. Say hello and he’ll give you a free daily clue scroll and an instant teleport to The Drop, as well as some top tips to protect your account. That’s not a one off - return to him throughout the week for maximum gains! He’ll also give you an XP lamp when you follow his advice and enable the bank PIN and the Authenticator.

A few notes about those clue scrolls:

  • You’ll receive two prize caskets for each clue you complete, but you’ll have to be fully protected to unlock the second one. That means bank PIN and Authenticator. EZ.
  • If you’re not a member, you’ll only have access to F2P items from Easy clue scroll drop tables. Members can receive rewards from Easy, Medium or Hard clue scroll drop tables, with rewards that scale at higher total skill levels.

Missed a day? Count Check forgives you. Just pay him a visit at any point during the week to claim your missed scrolls.

Extra Keys

Both enabling your bank PIN and enabling the Authenticator will each earn you an extra Treasure Hunter Key, regardless of membership. That’s two extra daily Keys every day that you log in during Customer Support Week when both are enabled. Already sorted? You’ll get them automatically.

All this is just the tip of the iceberg. There’ll also be live Twitter periscope videos, reddit and Forum Q&A’s, insights into the support team and more. Follow @JagexSupport for a full schedule, live updates and notifications.

Gielinorian Giving II

Talking of win/wins, how do you Mind being rewarded for donating to charity?

Until the 15th, skilling activities will grant Charity Tokens that you can exchange for the Warden of the Mind robe set. You can also get hold of the Defender of the Mind outfit and capes from the previous Gielinorian Giving event capes using RuneCoins, all proceeds from which will be divided equally between our three partner charities: CPSL Mind, The Prince’s Trust and YMCA.

Unified Grand Exchange

Sometimes it’s the fine details that make the difference, and we’re committed to actioning your feedback as part of our Unfinished Business. Recently, that came in the form of a poll: do we reduce the number of Grand Exchange booths in Varrock?

The answer was a resounding YES. On your request, we’ve brought the Varrock community together with one, centralised Grand Exchange booth.

NOTE: this only affects Varrock and functionality remains the same - it’s now just more social.

Duskwing Outfit

This gorgeous new outfit is now available when you redeem red or green RuneScape cards, or automatically for Premier Club members when you next log in.


Do you watch our live streams? No? Why not? This month we bring you LootScape, an all-new way for you to get yourself some awesome in-game goodies by watching our live streams every month.

Just connect your RuneScape account to your Twitch account and tune into Tuesday’s live stream to kick off your loot drops! Check the link in the video description for how you can do so.

First up in our goodie bags for all of you is the amazing Twitching Orb pet. Tune into Tuesday’s Month Ahead live stream at 16:00 Game Time to grab yours!

You’ll be able to claim the pet on any of our Tuesday or Friday live streams throughout October.

You can connect your RS account to your Twitch account and find out more about it here.

Patch Notes

We've got some hefty patch notes for you this week, including some small tweaks to the new Lost Grove update. Read them in the forum thread here.


From account security to charity donations, this week is about living your best life and getting rewarded for it. There’s no way to lose, so what are you waiting for?

The RuneScape Team

Live Streams this week

Each week we livestream Q&As, in-game events and more. Watch our streams and find a full streaming schedule over on our Twitch channel.

Check our YouTube channel, too, for recap videos of streams you may have missed, including all the talks from from RuneFest, from both the Varrock Stage and Circus Stage.

Monday 2nd October – 16:00 UTC (Game Time) – The Drop Live! with Player Support

Join our Player Support team live on the PCs as they kick off Customer Support Week 2017 with another edition of the Drop!

Tuesday, 3rd October – 16:00 UTC (Game Time) – October The Month Ahead Q&A

In case you haven’t checked out October’s Month Ahead video , you should. We’ve got loads planned, from Halloween to Novtumberfest, from some awesome free-to-play changes to the survivalist Dimension of the Damned.

Want to find out more about anything we’ve got planned? Join us on the sofas where our Devs will answer your questions.

This will also be the first time you’ll be able to grab the Twitching Orb pet from LootScape, so make sure you’ve tuned in!

Sunday, October 8th – 19:00 UTC (Game Time) – PvM with Mod Lee

Top up your PvM tactics with your weekly dose of monster-killing with Mod Lee!

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