Server Login Issues - Thursday, March 11th Update

Hello everyone,

As today comes to a close, we wanted to share a quick update on some key news which emerged this afternoon.

Within the next 24 hours, we will be taking our first steps into the restoration phase, as we test a few impacted accounts that have been restored with our telemetry merging solution. This is an internal test only, so no accounts in the live game will be unlocked or returned in any way, but it’s an important milestone on the road to getting you playing again.

In the coming days we’ll also share a bigger update on our test plans that will help us complete the process of validating the work. Please rest assured that we’re moving as quickly as we can while still being thorough.

Finally, following our notice yesterday, we have disabled access for a small number of RuneScape accounts as part of the Login Lockout - you can find out why here. If you are part of this group, you should now see an error message reading “Invalid email or password" and "Your account may currently be protected pending restoration. We will be providing updates on our home page and social channels." when trying to log in - this is expected. We will keep those account owners who are affected updated by email as we move forward to our next test phase. If you don’t receive an email, don’t panic – this group contains only a small subset of the impacted accounts.

Thank you again for your continued patience and stay tuned for another update tomorrow.

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