Changes to European Online Purchases

We wanted to let you know about some changes to the way you make online purchases.

From September 14th 2019, people who live in the European Economic Area may need to pass an additional bank security check when making a purchase. This is due to the introduction of the Payment Services Directive (PSD2).

PSD2 is designed to make spending and managing money online more secure. New rules about Secure Customer Authentication checks mean that sometimes when a purchase is made, it will need to be validated by any two of the following three method:

  • Users providing information, such as a password or pin number
  • Validation by an owned device, such as a smartphone or USB key
  • Biological verification, such as a fingerprint or voice recognition
  • It is up to the bank to decide which of these methods it wants to use - this is out of our control. Most of the time, your bank will do its own background security checks, meaning you won't need to take any additional action.

    Membership subscriptions should not be affected by these changes.
    The RuneScape Team
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