Lockout Account Returns - Updates

Hello everyone.

Over the past month, we've been working hard and slowly returning more of the accounts that required additional attention back into the game. As of today, we're happy to say that we've released almost every single locked out account back into the world of RuneScape!

As these accounts were some of the more challenging to restore, there is a higher potential for issues that need resolving. If anything is wrong, please contact Aftercare to resolve the problems. We will do everything we can to restore or make good on anything that doesn't look quite right to the best of our ability, and as quickly as we can.

Once again, we can't thank everyone involved in this phase of the Lockout enough for the support and understanding we've received. We truly appreciate you.

An Extra Thank You

Restoring these more complex cases has been a long, intense process - and the end result has meant an additional month's wait for some. For anyone restored on April 28th or May 6th, we'll be providing extra Returned gifts to recognise this extended time away from Gielinor.

In addition to the two months of Membership time we've already covered if you were an active Member, we've also added an additional two months of Membership to your account (that's four months in total) on top as a thanks for your patience.

We've also sent you two additional in-game Returned Packages (meaning you'll get three) and, when released, you'll also be receiving one more Wish than most other players.

Contacting Aftercare

Our Player Support teams are on hand to help address any concerns that may emerge from the account recovery process. They'll be doing their best to make everything right, even when we can't restore something exactly the way it was before the Login Lockout.

Getting in touch couldn't be easier. Simply click the button below and fill out a quick form. Our teams will be in touch to help resolve your concerns as soon as they can, and you can use the form more than once if needed (within reason, of course!).

If You Are Still Locked Out

There are a handful of accounts that are still being finalised. If you are still locked out, you can get more support and information through our official Discord in the #login-lockout section.

Hello everyone,

We are very excited to let you know that our final wave of has now released, which means that almost all affected accounts have been returned to the game. Thank you so very much for your incredible patience over the past month as we gave it all we could to restore your accounts to the highest possible quality. It's fantastic to see so many of you back in game.

However, this isn't the end of our journey. A small proportion of accounts require additional attention before we can restore them, and Aftercare will still be necessary to resolve outstanding issues for some of you.

If you're in either situation, here's what to do:

My account still hasn't been returned

If your account remains locked, the batch telemetry translation process used for other accounts hasn't been sufficient to restore your account to the highest possible quality. This means your account is going to require individual attention before it can be returned, which may take some time.

If you are in this situation, firstly, we want to apologise for the extended wait. Getting you playing again is our top priority. We will work with you on an individual basis to ensure that we more than make up for the wait, as well as covering any membership time spent. You'll also still be eligible for the care package, which includes 'The Returned' title and several other goodies.

Everyone in this situation will be notified by email, so keep an eye on your inbox. We'll also be keeping you updated throughout next week whenever we have new information to share.

Something on my account isn't right

Aftercare is the term we're using for the individualized support we'll be providing to players whose account still doesn't look quite right.

First, we recommend you check our Restoration FAQ for details on some of our most expected issues and the actions you can take to help resolve them. Then, head on over to our Aftercare Form to submit a ticket for anything you need us to work on.

Aftercare is an ongoing process, so if you find something a month from now that you've suddenly realised isn't right, you'll still be able to submit a ticket. Please be patient in these early stages, though - response times will vary based on volume but we're working on getting to everyone as fast as we can. Thanks in advance for your patience.

Hello everyone,

Wave 6 has now been released, marking our last wave of the day. Please check your emails for notification within the hour, but as always, we recommend attempting to log in just in case. This brings us up to ~88% of all accounts now returned.

Our next wave will take place on Friday, and with our current projections, we expect this to bring us to almost all accounts having been restored (> 99%).

If anything is out of sorts, please remember Aftercare is here to help. You can submit a ticket here: https://rs.game/LockoutHelp

Note: If you are missing your Returned Package, please log out with an inventory space free and log back in again to receive it.

Hello everyone,

Wave 5 has now released, our first of two planned for today. Please check your emails for notification within the hour, but as always, we recommend attempting to log in just in case.

Wave 6 will take place later this afternoon should everything go to plan, and we'll let you know as soon as this has rolled out. By the end of today, we expect to have returned around 88% of all accounts.

Tomorrow, we intend to release Wave 7 which we currently project will bring us to almost all accounts having been restored (> 99%). We'll be back later today with more news on Wave 6 as soon as we have it.

Hello everyone,

We have just released our fourth wave of accounts back into the game, bringing the total share of impacted accounts restored up to ~70%.

Emails will be sent to notify anyone returned to the game within the hour, but as always, we recommend also checking by attempting to log in just in case anything happens with your email!

What's Next

Our aim is to have the vast majority of accounts back in game by the end of this week and we remain on track to achieve this as it stands today.

We are currently working on our fifth wave of account restorations, which we expect to be ready to deploy tomorrow. We expect this wave to tip us well into the 80-90% range and we'll confirm the percentage of overall accounts returned as soon as we have this locked.

We are also lining up plans for a sixth wave which could potentially release on Friday - though this is strictly provisional at this time.

As we mentioned earlier, this is an active development situation - anything can happen and we can't risk the quality of the process at any stage. Things have gone mostly well so far this week, but there's always a potential for change. We'll do our very best to keep you updated along the way.

Hello everyone,

The third wave of account returns has now been released (as of 15:20 Game Time). This wave is much larger than previous waves and we hope to continue scaling in this way as we restore more accounts in future waves.

Restored accounts have been emailed, though we also recommend attempting to log in just in case any issues occurred with receiving your email.

Please check back soon for more information about future waves.

- The RuneScape Team

Hello everyone,

We've just released another larger wave of accounts back into the game as of 12:00 Game Time. It's great to see some of you back playing out there and to see more accounts returning to Gielinor.

We wanted to let you know that this will be our last wave before the UK Bank Holiday weekend, with our next wave planned for Tuesday, April 6th. We've done everything we can to expedite the process of getting you back into game, but given some of the now-fixed surprises Wave 1 provided, we need to make sure there's time to monitor for more abnormal behavior before proceeding. The time spent to do this now will inform the rest of our waves, ensuring we can move at a good scale and pace when we pick up next week.

Thank you for the continued understanding. We hope you have a great Easter break and we'll see you next week for more waves of accounts back in game.

Take care,

- The RuneScape Team

The first wave of returning players will be rejoining the game shortly, as accounts begin to become unlocked. Those in the first wave will have received an email inviting them to log in.

This wave is a smaller one in order for us to build confidence in the restoration method. More players will have their accounts restored in coming waves, so please check back for more news.